Building meaningful connections is essential in every aspect of life whether in personal relationships, at work, or in peer support. For peer support workers, creating connections is a core part of the role. 

Here are 5 skills Peer Support workers use to create better connections.

1. Active Listening

When we think about connection, sometimes our first instinct is often to give advice. 

While advice can be helpful in the right situation, another essential skill is active listening. When people feel heard, they feel understood and respected, which naturally strengthens the connection. 

Active listening goes beyond the basics of not interrupting or maintaining eye contact. It involves deeper skills such as:

• Reflective listening: Rephrasing what the speaker has said to confirm understanding.
• Validating emotions: Acknowledging the feelings behind their words.
• Empathetic silence: Knowing when to hold space without rushing to respond.

If you’re looking to strengthen your connections, practicing active listening is a great first step.

2. Adaptability

Adaptability is crucial when connections don’t unfold as expected. 

Whether it’s an unexpected shift in a conversation or an unforeseen challenge during a peer support session, being able to pivot can help maintain a strong connection.

In these moments, asking a simple question like "What do you need right now?" can guide you in responding appropriately. 

Flexibility allows you to meet the other person where they are and adjust to the situation in real-time.

3. Being Present

Being fully present is one of the most powerful ways to connect with others. 

When someone feels like they have your undivided attention, it deepens the sense of trust and respect in the relationship.

Here are a few practical ways to be more present:

• Eliminate distractions: Put your phone away and limit other interruptions.
• Choose a quieter setting: Engage in important conversations in less busy areas.
• Focus on the other person: Prioritize their needs during the interaction.

The ability to be present also overlaps with active listening, helping to create a stronger, more genuine connection.

4. Holding Space

Holding space means allowing someone to share their thoughts and emotions without trying to "fix" or solve anything. 

This skill is about creating a safe, supportive environment where the other person feels accepted as they are.

In many cases, holding space—simply being there without judgment—can be the most powerful tool for connection. It requires patience, presence, and the willingness to let someone experience their emotions without interference.

5. Breathing

Breathing might seem like a simple concept in theory, but like holding space, it can sometimes be difficult to remember in the moment.

It’s incredibly effective in creating calm and maintaining connection, especially during moments of tension. When we focus on our breath, it helps us stay grounded and present in the conversation.

Taking a few deep breaths not only helps you manage your own emotions, but it also creates a calming effect for the person you’re connecting with. 

Sometimes, just a few slow, mindful breaths are enough to shift the energy in the room and open up space for a better connection.

Conclusion

Whether you’re a peer support worker or just looking to improve your relationships, practicing these skills can help deepen the bonds you create with others.

What about you? Do you have any additional skills that help you build stronger connections? 

If you thought this information was helpful and you want to take your skills to the next level, check out my video on How to Share Your Story on my YouTube channel where I’ll show you a simple formula to tell your story with clarity, confidence, and boundaries.